We understand that choosing the right device is important. To help us recommend the best option for you, please send an email to info@probionica.com. Feel free to include a picture of your hand for a more accurate assessment.
Absolutely! If none of our standard devices meet your needs, we can design a custom solution tailored specifically for you. Please email us at info@probionica.com and include a picture of your hand along with any specific requirements.
Yes, we do. Before manufacturing your device, we will request detailed measurements of your residual limb to ensure a perfect fit. Our goal is to provide you with a device that is both comfortable and functional.
Yes, all of our devices are built to last. They are either machined or 3D printed using high-end plastics such as Delrin and Nylon, ensuring durability and long-term performance.
Your satisfaction is our priority. If you are not completely satisfied with your device, you can return it within 14 days of purchase for a full refund. Please contact us at info@probionica.com for return instructions.
The production and delivery time depends on the type of device and whether it requires customization. Once we receive your measurements and confirm your order, we will provide an estimated timeline for delivery.
Yes, we ship our devices worldwide. Shipping costs and delivery times may vary depending on your location. Contact us at info@probionica.com for more details.
To ensure the longevity of your device, avoid exposing it to extreme temperatures or harsh chemicals. Clean it regularly with a soft cloth and mild soap. For specific care instructions, refer to the user manual provided with your device.
We offer repair and replacement services for damaged devices. Please email us at info@probionica.com with details about the issue, and we will guide you through the process.
Yes, all our devices come with a 1-year warranty covering manufacturing defects. For more information about our warranty policy, please contact us directly.
