FAQ's

Have questions? We’ve got answers! Our FAQ section is designed to address your most common queries about our products, customization options, sizing, durability, and more. If you don’t find what you’re looking for, feel free to reach out to us at info@probionica.com – we’re here to help!
1Which device is right for me?

We understand that choosing the right device is important. To help us recommend the best option for you, please send an email to info@probionica.com. Feel free to include a picture of your hand for a more accurate assessment.

2Can you create a custom device for me?

Absolutely! If none of our standard devices meet your needs, we can design a custom solution tailored specifically for you. Please email us at info@probionica.com and include a picture of your hand along with any specific requirements.

3Do you offer different sizes?

Yes, we do. Before manufacturing your device, we will request detailed measurements of your residual limb to ensure a perfect fit. Our goal is to provide you with a device that is both comfortable and functional.

4Are the devices durable?

Yes, all of our devices are built to last. They are either machined or 3D printed using high-end plastics such as Delrin and Nylon, ensuring durability and long-term performance.

5What is your return policy?

Your satisfaction is our priority. If you are not completely satisfied with your device, you can return it within 14 days of purchase for a full refund. Please contact us at info@probionica.com for return instructions.

6How long does it take to receive my device?

The production and delivery time depends on the type of device and whether it requires customization. Once we receive your measurements and confirm your order, we will provide an estimated timeline for delivery.

7Do you ship internationally?

Yes, we ship our devices worldwide. Shipping costs and delivery times may vary depending on your location. Contact us at info@probionica.com for more details.

8How do I care for my device?

To ensure the longevity of your device, avoid exposing it to extreme temperatures or harsh chemicals. Clean it regularly with a soft cloth and mild soap. For specific care instructions, refer to the user manual provided with your device.

9Can I get a replacement if my device gets damaged?

We offer repair and replacement services for damaged devices. Please email us at info@probionica.com with details about the issue, and we will guide you through the process.

10Do you offer warranties on your devices?

Yes, all our devices come with a 1-year warranty covering manufacturing defects. For more information about our warranty policy, please contact us directly.

About the Devices

Goal of providing solutions to partial finger amputees. The devices are designed to aid in daily light-duty activities such as grabbing light objects, typing, writing, and other low impact activities.

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